Refund policy

RETURN & REFUND POLICY

We currently ship exclusively within the United States.

Each Wise Ass Shop product is made especially for you after your order is placed. Because our products are made to order, we do not accept general returns or exchanges. Please review your order details and size selection carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

If your order arrives damaged, defective, misprinted, or different from the item you ordered, please contact us within 30 days of delivery.

To submit a claim, please provide:

  • Your order number

  • A brief description of the problem

  • A clear photo showing the entire product

  • A close-up photo clearly showing the affected area

If multiple products with the same design are affected, please include one photo showing all affected items together.

Once we receive the required information, we will review your claim. If approved, we will offer a free replacement or refund.

You do not need to return a damaged or defective product unless we specifically ask you to do so.

LOST PACKAGES

If your package has not arrived and more than five business days have passed since the estimated delivery date, please contact us.

Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

Before approving a replacement or refund, we may ask you to:

  • Confirm the shipping address entered with your order

  • Check with members of your household or neighbors

  • Contact your local post office or shipping carrier

If the carrier confirms that the package was lost in transit, we will review the order for a free replacement or refund.

INCORRECT SIZE OR COLOR

We do not accept returns, exchanges, or refunds when the customer orders the wrong size or color.

Please review the product description and size guide carefully before placing your order. Product measurements may vary slightly, and colors may appear somewhat different depending on your screen settings.

CHANGE OF MIND

Because our products are made to order, we cannot accept returns or issue refunds if you change your mind after receiving your order or decide that you no longer want the product.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because the customer provided an incorrect or incomplete address, we may arrange reshipment once the package is received by the production facility. The customer will be responsible for the additional shipping costs.

If the package is not returned to the production facility, a replacement order may need to be placed at the customer’s expense.

UNCLAIMED OR RETURNED PACKAGES

If a package is returned as unclaimed or undeliverable, please contact us as soon as possible.

Returned packages are held for a limited period. If reshipment is available, additional shipping charges may apply.

ORDER CANCELLATIONS

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled.

If you need to request a change or cancellation, contact us immediately. If production has not started, we will make every reasonable effort to accommodate your request.

Once an order has entered production, it cannot be changed or canceled.

REFUNDS

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are not refundable unless the order was damaged, defective, misprinted, incorrect, or confirmed lost in transit.

HOW TO CONTACT US

To report a problem with your order, please contact us through the contact form on our website.

Include your order number, a description of the issue, and all required photos. Claims submitted without sufficient information may take longer to review.

We reserve the right to deny claims that are incomplete, submitted outside the applicable claim period, or do not meet the conditions described in this policy.